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Covid-19 UPDATE

Your wellbeing,
our priority

Toscana Resort Castelfalfi carefully follow the progress of the situation and manages to provide you with the highest standards of hygiene, service and care, as we have always done. Therefore, we have introduced a set of measures and standards to enable you to enjoy your stay at the fullest. Your only responsibility is relaxing: it’s our job to take care of your safety.

Our goal is to reach a new level of excellence - even in these challenging circumstances – and at the same time to make our guests feeling warmly welcomed as usual in Castelfalfi. We believe in travel, and authentic warm hospitality is one of our main value. Thanks to the fact that no cases were reported in our territory and to the wide spaces of our 1,100-hectare Estate, when you are ready to travel again Castelfalfi will be ready to welcome you.

ENHANCED SAFETY AND CLEANLINESS

The hotels will undergo a deep clean prior to reopening and, once reopened, our enhanced cleaning standards will continue to be regularly reviewed by the safety management team. We have introduced intensified hygiene and safety measures, which include increased disinfecting of common touch points, e.g. lobby areas, public bathrooms and elevators, and regular cleaning of all air filters and air conditioning systems. In addition, the number of dispensers will be significantly increased so that guests and employees can disinfect their hands. Special attention and care will be dedicated to guestrooms, for which we have improved our extensive cleaning procedures. Most frequently used areas, handles, devices and appliances, like TV remote controls, will receive particular attention. All the existing and the new protocols have been developed in collaboration with the leading hygiene and safety consultancy Cristal International Standards® and will be subject to regular audits.

EXTENSIVE TRAINING PROGRAMME

The health and safety of our colleagues has always been a priority in Castelfalfi, and even more in these challenging times. Training on personal protective equipment and mandatory wear as per local guidelines will be conducted. All our employees will be also trained to perform safely all the assigned tasks and to promptly identify any symptom of Covid-19.

SAFE BUT FLAWLESS

One of our main goals is to provide an excellent service level despite the safety measures adopted and to make our guests feel comfortable like at home, as they used to do. Therefore, we are working painstakingly to minimize the impacts of the new health and safety protocols on our guests’ experience. We will be able to offer alternative solutions to reduce any inconvenience each step of the way. From alternative check-in and check-out options to contactless in-room dining options; from increased and enhanced technology automation to book services and activities, to parking and housekeeping services tailored to guests’ needs and comfort - to provide a flawless service whilst respecting necessary social distancing.

TAILORED TO YOUR NEEDS

Castelfalfi is a wide estate providing several luxury accommodation typologies, including hotels, villas and apartments, located in the lush Tuscan countryside. Guests can choose the most suitable option to ensure privacy, safety and a seamless service, tailored to their needs. Thanks to the variety and the dimensions of our spaces, it will not be necessary to give up any comfort, enjoying the peace of Castelfalfi with no worries. For instance, guests will not have to give up a swim in the pool: thanks to the private pools of our villas and the four large swimming pools available at the hotels, it will be possible to swim safely, by ensuring adequate personal spaces.
Moreover, guests will benefit from extensive outdoor areas and holistic activities not only to feel safer and calmer, but also to reconnect with pristine nature surrounding Castelfalfi and to experience a profound sense of wellbeing, which may have been lost during the last months spent at home.


Flexible booking policy

We would like your next trip to Castelfalfi to be a reason to feel happy, not worried. Therefore, we have committed ourselves to managing your future reservations carefully, by providing an extreme travel planning flexibility.

CONFIRMED RESERVATIONS:

- Guests with flexible reservations for arrival within June 30, 2020, will be contacted by our Reservations Department to postpone their stay or to cancel it without penalty.
- Guests that booked a pre-paid not and refundable stay for arrival within June 30, 2020,will be contacted by our Reservations Department to be informed about all the options. Guests will be able to postpone their stay without charge or to receive a voucher to be used within one year starting from the issuing date, according to the Law Decree dated march, 16, 2020 issued by Council of ministers of the Italian state.
- Any reservation for arrival after June 30th, 2020, is confirmed at the moment. We will constantly update the information according to the provisions of the competent regional and national authorities.
- For any reservation booked through an intermediary, we kindly ask to get in contact with the related agency to manage the reservation according to its Covid-19 terms & conditions.

GROUP OR EVENT RESERVATIONS:

Our Event Team will work closely with the guests and the event planners to manage any changes on a case-by-case basis. Please, check the booking rate terms and conditions in the group contract and get in contact with your group coordinator for further information.

For more information, we are at your disposal:

Reservations Department: +39 0571 891019 | reservations@castelfalfi.it
Events and Groups Department: +39 0571 890165 | +39 0571 890120 | events@castelfalfi.it


We are confident that the situation will improve soon with everyone's help and we will wait for you with our greatest hope to make your trip an unforgettable stay in Castelfalfi.

When you are ready to travel again, Castelfalfi will be ready to welcome you.

Our Awards

World Luxury Hotels awards

Prime Traveller Awards

Wedding Travel awards 2019

Conde Nast johansens award

Best Spa & wellness Hotel

World Luxury Hotels awards 2018