Careers

Main duties and responsibilities:

• Welcomes guests in a hospitable and empathetic manner;
• Manages check-in, live-in and check-out procedures, in line with operational standards, ensuring guests have an excellent experience during all phases of their stay;
• Anticipates guests' needs and responds to their requests promptly, courteously and efficiently, consistently ensuring timely resolution;
• Uses the Protel PMS.

Requirements:

• At least 2 years' experience in a role, in ***** hotels, in structured and international contexts;
• Excellent communication and interpersonal skills, empathetic and positive attitude;
• Excellent problem solving skills;
• Fluent Italian and English; knowledge of additional foreign languages ​​is a plus for selection purposes;
• Familiarity with the MS Office suite and the main hotel PMSs. Knowledge of the Protel management system is a plus for selection purposes

Duties and responsibilities:

The Head of Commercial is responsible for the strategic direction and operation of the Sales, Marketing, Revenue and Events departments. While assisting the General Manager in the day-to-day running of the resort, he/she will be primarily responsible for generating business in accordance with the objectives and strategies outlined in the annual Sales and Marketing Plan. As a commercial leader he/she will be responsible for guiding and working with a team including directors and managers across S&M, Revenue Management, Reservations, Events and Public Relations. This person will have strong leadership, superior interpersonal and analytical skills with the ability to prioritize and adapt to the changing needs of the operation and can demonstrate a solid work ethic, excellent business acumen and a genuine passion for service and people.

• Manage, supervise and support the team while optimizing the profitability of the resort and its estate, delivering a luxury guest experience in adherence to the guidelines established by the high management.
• Formulate sales, marketing, revenue and events activities and decisions together with the General Manager and CEO.
• Initiate sales, marketing, revenue and events team’s development and evaluation programmes for all subordinate team members. Direct the team activities and help them meet their goals, ensuring the highest level of professional competence and efficiency within those positions.
• Develop the hotel annual S&M Plan and set up overall effective plans for sales, promotions and advertising, ensuring all strategies are established in line with the positioning of the resort, allocating human and financial resources together with the General Manager and CEO.
• Be accountable for controlling the division budget to the agreed annual level.
• Oversee and direct the sales representations activities in Europe, USA, Middle East and Asia.Initiate and develop key marketing and brand building actions to promote the broader acceptance of the Toscana Resort Castelfalfi brand in general.
• Work with the PR representations to increase positive media exposure and increase brand as well as hotel acceptance.
• Together with the General Manager establish and implement a strategic rate structure for all market segments, optimising any revenue opportunity.
• Attend selected overseas trade and travel functions to promote sales and the overall image of the resort.
• Oversee the management and the best use of the CRM system.
• Maintain close business relationships with all key decision makers both in local and international markets.

Requirements and skills:

• Extensive hotel experience within a luxury hospitality operation setting
• Perfect knowledge of hotels luxury market and sales network.
• Professional appearance and attitude with strong presentation skills, effective management, leadership and organizational skills.
• Fluent knowledge of English and Italian with excellent communication skills both written and spoken. A third European language would represent a plus.
• Ability to assemble, analyse, understand integrate spread sheets and complex technical information.
• Prioritization skills necessary to meet deadlines.
• Pleasant personality and attitude, able to work efficiently in team.

Main duties and responsibilities:

• Prepare monthly and quarterly reports locally and to the parent company;
• Prepare the annual budget in line with company policies;
• Implement analysis and control tools that allow constant monitoring of performance and differences between actual and budget data for each company area;
• Process and analyze the data collected and propose any corrective measures to improve the profitability of individual activities;
• Measure the final value of the indicators and support the Management in the decision-making process to prepare a new budget estimate;
• Develop techniques for continuous planning of financial needs;
• Develop and constantly improve the company reporting system.

Required skills and experience:

• Degree in business economics;
• Fluency in English;
• At least 8/10 years' experience in the Finance structure of international hotel companies;
• Advanced knowledge of Excel and Power Point;
• Flexibility and ability to work to stringent deadlines
• Ability to work constructively and in synergy to achieve common objectives, share projects, information and resources;
• Analytical and problem solving ability;
• Proactivity and sense of belonging;

Skills and experience in the following areas constitute added value:

• Knowledge of the international reporting standard “Uniform System of Accounts for the Lodging Industry”;
• Aptitude and interest in the world of Data & Analytics and, in general, in the topics of digital innovation;
• Knowledge of Microsoft Business Dynamics 365;
• Knowledge of SQL and MS DAX languages ​​appreciated
• Knowledge of OLAP (Online Analytical Processing) tools for organizing company databases and performing complex analyzes is highly appreciated.

Responsibility:

• Assist the Financial Director in planning, managing and controlling the administrative and financial process
• Guarantee compliance with accounting principles, tax regulations and corporate obligations;
• Be an active part in the implementation and improvement of administrative, financial and fiscal processes across the group;
• Develop the financial statements of the group companies, taking care of all aspects up to the presentation to the Board of Directors and the Shareholders' Meeting
• Provide the necessary expertise in legal, fiscal, civil and corporate matters
• Manage relationships with banks and credit institutions
• Manage and coordinate the activities of collaborators, ensuring their motivation, training and professional development
• Coordinate the activities of your area of ​​expertise reporting to the Financial Director
• Manage relationships with external bodies and supervisory bodies
• Manage relationships with company departments regarding internal procedures for compliance with the above and internal processes.

Required skills:

• proactivity;
• analyze and solve problems;
• assume and manage risk, to make decisions, assume responsibility towards tasks and people communication;
• ability to delegate;
• exercise leadership;
• manage and optimize colleagues and motivating them;
• motivation and sense of belonging to the company;
• orientation towards improvement and innovation;
• flexibility and ability to work to stringent deadlines.

Required experiences:

• At least 10 years' experience in Finance structures;
• Degree in business economics;
• Advanced knowledge of Excel;
• Knowledge of ITA GAAP and IFRS accounting principles
• Knowledge of tax regulations;
• Ability to work constructively and in synergy to achieve common objectives, share projects, information and resources;
• Strictly comply with safety procedures;
• Good knowledge of the English language.

Skills and experience in the following areas constitute added value:

• Experience in international hotel companies;
• Knowledge of the international reporting standard “Uniform System of Accounts for the Lodging Industry”;
• Knowledge of Microsoft Business Dynamics 365.

Main responsibilities:

• Working closely with our Director of Sales & Events, you’ll be proactively and successfully contributing to our Events strategy, building strong working relationships with our Group Sales team on proposing and contracting new customers and agencies;
• Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share, by hosting and attending FAM trips;
• Working closely with our corporate clients and agents ensuring we’re front of mind for those organisers looking for event space & private dining;
• Creatively investigating and identifying new and innovative opportunities in line with market trends;
• Utilize Various Prospecting Resources to solicit and secure new business on behalf of hotel;
• Qualify group business to generate rooms and catering revenue to impact RevPar performance. Follow up on RFPs, prepare proposals and group contracts;
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved;
• Collaborate with the appropriate Department in respect of group’s special arrangements;
• Collaborate with Director of Events, Events Managers, Executive and Coordinator in making sure that prior to groups’ arrival all departments have the most updated information in regards to group and event requirements;
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections and fam trips;
• Perform customer site inspections;
• Conduct sales calls to the assigned territories to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships;
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved;
• Establish and maintain strong CRM hygiene including account creation, account traces, contact information, client email lists, bookings, etc;
• Understand and maximize the utilization of all automated sales and reservations systems involved with group business;
• Participate in sales meetings and strategy meetings as required;
• Respond and maintain effective correspondence with all potential clients;
• Produce and execute quarterly and annual action plans;
• Assist the Director of Sales and the Director of Events on special projects aiming to increase demand, productivity and profit.

Requirements:

• Excellent speaking, listening and presentation skills;
• Ability to work effectively both independently and as a team;
• Diplomacy and ability to effectively deal with management, clients and team;
• Ability to work under pressure and with tight deadlines;
• Excellent negotiation skills.

Main duties and responsibilities:

• Support the Financial Director in:
• manage short, medium and long-term cash flows by planning financing needs and sources;
• optimize the profitability of available liquidity and manage liquidity by supporting management in financial decisions;
• implement a treasury system interfaced with Business Dynamics 365;
• improve internal processes to constantly improve planning accuracy;
• manage relationships with banks;
• manage the surety contracts and the loans granted;
• optimize the costs of digital collections;
• support management in extraordinary operations (M&A).

Required skills and experience:

• Degree in business economics;
• Fluency in English;
• At least 8/10 years' experience as a treasury manager;
• Advanced knowledge of Excel and treasury systems;
• Excellent ability to use information and telematic technologies;
• Flexibility and ability to work to stringent deadlines
• Ability to work constructively and in synergy to achieve common objectives, share projects, information and resources;
• Analytical and problem solving ability;
• Proactivity and sense of belonging;
• Confidentiality;
• Knowledge of Microsoft Business Dynamics 365.

Main duties and responsibilities:

• Motivate and support the team efficiently;
• Guarantee the continuity of company service standards.
• Be responsible for the discipline, punctuality, correct appearance and grooming of the dining room staff
• Monitor work sequences to ensure convincing and consistent service, before, during and after each function.
• Be responsible for the correct storage of drinks
• Be able to ensure a satisfied customer
• Be able to transfer tasks and control implementations
• Write a diary report with the most important daily points
• Manage the work procedures aimed at bringing correct company costs
• Observe hygiene and safety rules in the workplace
• Check the conditions of the rooms, material and technical equipment
• Be able to give correct instructions to your team
• Know the contents of the wine list and the organoleptic profiles of the individual components
• Ensure that adequate mise-en-place is ready before service

Requirements:

• At least 5 years' experience in luxury hospitality, of which at least 2 in role;
• Excellent knowledge of room service standards;
• Excellent knowledge of the national and international wine scene.
• Fluent English. Knowledge of additional foreign languages ​​is an advantage;
• Ability to work in a team;
• Availability to work shifts, weekends and holidays;
• Autonomy in travel;
• B driving licence.

Main responsibilities:

• Delivery of treatment protocols in line with the spa brand to ensure the very best in spa experiences.
• Provide a warm and friendly yet professional manner to all guests.
• To be aware of guest’s individual needs and requirements.
• Responsible for the spa reception in absence of spa receptionist.
• Taking phone calls, bookings and making spa appointments.
• To work towards the financial goals set by the spa manager in terms of retail and treatment targets.
• Promoting the sale of products in conjunction with spa treatments.
• Ensures the highest levels of cleanliness and presentation standards in all areas of the spa.

Requirements:

• Previous experience on the role in luxury Spa business, either a destination spa and/or a luxury hotel is a must;
• Excellent knowledge of English and Italian. The knowledge of a third European language would represent an advantage;
• High technical spa operation knowledge;
• Deep technical knowledge of a wide variety of treatments;
• Knowledge of state of the art Spa trends in the luxury hospitality industry;
• Excellent personal and communication skills;
• Professional appearance and attitude;
• Knowledge of Microsoft Office applications.

Role Description:

• Maintain contact with customers;
• Organize and manage site inspections;
• Develop event pricing;
• Create the event plan for coordination with the departments involved;
• Take care of the administrative tasks of the department, including rooming list insertion and account control;
• Check the setup of the meeting rooms
• Assist customers during events.

Requirements:

• Qualification related to the tourist and/or linguistic area
• Fluency in English;
• Strong propensity for contact with the customer and excellent organizational skills;
• Is organized and reliable, precise and with attention to detail;
• Has a professional appearance, excellent communication and team work skills.

Role Description:

• The Chef de Rang takes care of providing table service, based on the operational standards present in the Restaurant;
• Ensures that the guest receives adequate attention and information on the culinary philosophy and that overall he or she enjoys the restaurant experience;
• Prepares the mise en place and sets up the work spaces before/after each service;
• Takes orders and relates to the guest in a friendly and professional way, explaining and suggesting the dishes on the menu;
• Enters orders on the PMS and ensures the correct timing of dishes during table service;
• Serves the dishes and collaborates with the Commis de Rang and the rest of the brigade for communication between the kitchen and the dining room;
• Ensures that the department's equipment is always in order and well cleaned;
• Ensures compliance with health and safety regulations in the room.

Requirements:

• No less than 3 years of experience in 5 star hotels and/or fine dining restaurants. Experience gained abroad will represent an advantage for selection purposes;
• Excellent conversational knowledge of the English language. Further linguistic knowledge will be an advantage;
• Excellent knowledge of service standards relating to catering;
• Ability to work in a team, good communication and passion for luxury service.

Main duties and responsibilities:

• Assistance to the Chef de Partie in the preparation, cooking and presentation of the dishes;
• Compliance with health and safety standards in the kitchen and reporting any problems that arise;
• Optimization of the cooking and preparation process with attention to speed and quality.
• Assume responsibility for the tasks assigned in the various kitchen sections
• Take responsibility for the cleanliness of the assigned place
• Collaborate in drawing up inventories
• Be documented on HACCP regulations and check that they are applied
• Identify with new gastronomic trends and techniques
• Complete all tasks taking into account the established standards.

Requirements:

• Punctuality, organization and reliability
• Results orientation
• Stress management
• Knowledge of various working methods, ingredients, equipment and processes
• Familiarity with the various cuts and cleaning of raw materials
• Knowledge of the basics of Italian cuisine
• Constant pursuit of personal development

Main duties and responsibilities:

• Excellent team playing skills, punctuality, precision and attention to detail, empathy and customer orientation;
• Fluent English. Good knowledge of additional foreign languages ​​is an advantage;
• Experience in the role in high-level catering contexts or in five-star hospitality.

Requirements:

• Punctuality, organization and reliability
• Results orientation
• Stress management
• Knowledge of various working methods, ingredients, equipment and processes
• Familiarity with the various cuts and cleaning of raw materials
• Knowledge of the basics of Italian cuisine
• Constant pursuit of personal development.

Role Description:

• The Chef de Partie takes an active part in the daily operations of the kitchen. He dedicates himself to the preparation and presentation of the dishes following the established recipes;
• Is responsible for the assigned lot, for its cleanliness and the equipment in use; completes all tasks taking into account the established timescales;
• Coordinates the Commis in its match ensuring that the preparations are carried out according to the directives;
• Supports in the preparation of food inventories and in the management of orders by monitoring the goods upon receipt, in cooperation with the manager;
• Knows and applies the correct HACCP regulations;
• Ensures compliance with health and safety standards in your kitchen.

Requirements:

• At least 2 years of experience in the same role in 5 star and/or chain hotels;
• Has excellent knowledge of Tuscan cuisine;
• Is up to date on gastronomic trends, contemporary culinary techniques and the use of equipment;
• Is organized and reliable, precise and with attention to detail;
• Has a professional appearance, excellent communication and team work skills;

Main duties and responsibilities:

• Basic electrical maintenance (changing neon/light bulbs, light switches...);
• Basic mechanical maintenance (adjustment/replacement of door closers, removal of  keys/replacement of locks, cleaning/replacement of filters...);
• Basic plumbing maintenance (taps, toilet seats...);
• Basic building maintenance (small plastering, painting, varnishing);
• Basic carpentry (arrangement of furniture, drawers, door handles, locks...).

Requirements:

• Knowledge of electrical systems (panels, UPS, room management, supervision systems...);
• Knowledge of mechanical systems (pumps, air handling units, water plants...);
• Knowledge of swimming pool systems;
• Excellent manual skills in carrying out small maintenance jobs (electrical, plumbing, blacksmith, carpenter, painting...);
• High school diploma in a technical field;
• At least 3 years' experience in a specific role. Coming from the hospitality sector is a plus for selection purposes;
• Good organizational skills, precision and problem solving;
• Driving license B.

Role Description:

• The main objective of the Second Housekeeper is to support the housekeeping management in all operational tasks of the department, supervising the cleaning of rooms, public areas, back of the house, maintenance of department equipment and management of the laundry department;
• Ensures that housekeeping services are provided correctly according to company standards, correct timing and Resort procedures;
• Guides the team in daily operations with the aim of correcting and perfecting the performance of the service;
• Collaborates with the housekeeping management in the seasonal opening/closing operations of the facility;
• Carry out department briefings based on day/evening shifts;
• Check the status of arriving, stopped and turndown rooms;
• Inspects the common areas by checking the work of the relevant employees to ensure that they are always well kept and clean;
• Check that the back of the house areas are constantly clean and tidy;
• Interacts with guests and manages any special requests;
• Performs the Packing and Unpacking service according to requests;
• Manages Lost & Found according to the procedure;
• Checks the quality of the linen and manages loading, unloading and par stock;
• Reports ordinary maintenance interventions to the Maintenance Department; any extraordinary interventions to your Head of Service;
• Compiles the end-of-shift report by carrying out an exhaustive handover;
• Ensures compliance with health and safety regulations in the Housekeeping department;
• Follows LQA standards and supervises the team on their correct application.

Requirements:

• No less than 2 years of experience in the role of 2nd Housekeeper / Assistant Executive Housekeeper in 5 star and/or chain hotels;
• Good knowledge of the English language, further linguistic knowledge will be an advantage;
• Knowledge of the dynamics of the internal laundry;
• Stress management skills;
• Team coordination ability;
• Knowledge of basic housekeeping products;
• Good knowledge of the Office package and hotel management systems. Knowledge of the Protel operating system will be an advantage for selection purposes

Main responsibilities:

• Working closely with our Director of Sales, you’ll be proactively and successfully contributing to our leisure strategy, building strong working relationships with our team on proposing and contracting new customers and agencies;
• Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share, by hosting and attending FAM trips;
• Creatively investigating and identifying new and innovative opportunities in line with market trends;
• Utilize Various Prospecting Resources to solicit and secure new business on behalf of hotel;
• Qualify group business to generate rooms and catering revenue to impact RevPar performance.
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved;
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections and fam trips;
• Perform customer site inspections;
• Conduct sales calls to the assigned territories to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships;
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved;
• Establish and maintain strong CRM hygiene including account creation, account traces, contact information, client email lists, bookings, etc;
• Understand and maximize the utilization of all automated sales and reservations systems involved with group business;
• Participate in sales meetings and strategy meetings as required;
• Respond and maintain effective correspondence with all potential clients;
• Produce and execute quarterly and annual action plans;
• Assist the Director of Sales and team in special projects aiming to increase demand, productivity and profit.

Requirements:

• Fluent in Arab and English languages;
• Excellent speaking, listening and presentation skills;
• Ability to work effectively both independently and as a team;
• Diplomacy and ability to effectively deal with management, clients and team;
• Ability to work under pressure and with tight deadlines;
• Excellent negotiation skills.

Principali compiti e responsabilità:

La figura professionale riporterà al responsabile dell’area passiva ed all’interno dell’ufficio svolgerà le seguenti mansioni:

• Aggiornamento anagrafica fornitori secondo le procedure aziendali;


• Controllo correttezza dei documenti fiscali con ddt, contratti e richieste di acquisto


• Registrazione di fatture passive;


• Preparazione ed invio modello Intrastat;


• Conservazione ed archiviazione di tutti i documenti contabili afferenti l'area fornitori (rda, ddt, contratti);


• Controllo note spese dipendenti;


• Mantenere i rapporti con la Società di Revisione per la documentazione di propria competenza;


• Sviluppo e/o miglioramento delle procedure aziendali esistenti;

Quanto sopra garantendo il rispetto delle normative e dei principi contabili sia per la contabilità generale (prima nota, cespiti, ratei e risconti) che le procedure interne per quella analitica (registrazioni per centri di costo).

Competenze ed esperienze richieste:

• Ottima conoscenza della contabilità e dei principi contabili italiani;
• Conoscenza delle disposizioni di legge relative ai compiti affidati (iva, scadenze tributarie, intrastat, ecc.);
• Flessibilità e capacità di lavorare con scadenze stringenti;
• Capacità di lavorare in modo costruttivo ed in sinergia con il gruppo per il raggiungimento degli obiettivi comuni, condividere progetti, informazioni e risorse;
• Capacità analitica, proattività ed approccio rivolto alla risoluzione dei problemi ed all’efficientamento del proprio lavoro;
• Esperienza nel ruolo di almeno 2/3 anni presso aziende strutturate o studi di commercialisti;
• Laurea in Economia e/o diploma di ragioneria;
• Discreta conoscenza della lingua inglese;
• Buona conoscenza di Excel;
• Gradita conoscenza di Microsoft Navision