CASTELFALFI *****

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Deputy Housekeeper

Join the Castelfalfi Team! 

Castelfalfi, located in the heart of Tuscany, blends history, nature, and authentic hospitality. Our project includes three main Business Units: luxury tourism and hospitality, agriculture and residential development.  

At the heart of our mission lies hospitality, thoughtfully curated to offer unforgettable experiences in a unique setting.  

In 2025, we were honored by Travel + Leisure as the No. 1 Resort in Italy, No. 2 in Europe, and No. 17 among the 100 Best Hotels in the World, a recognition that celebrates the elegance, service, and deep connection to the land that define us. We are also certified as a Great Place to Work, affirming the value we place on the people who bring Castelfalfi to life every day.  

Our commitment to people is reflected in the creation of an inclusive environment that fosters a sense of belonging and appreciation, encouraging individuals to express their full potential and find fulfillment in their professional journey.  

Being part of our team means contributing to an outstanding project and sharing a unique experience within a passionate community that grows in harmony with the surrounding territory.  

If you would like to join our team, we are looking for a Deputy Housekeeper.

Main duties and responsibilities 

• Support housekeeping management in all operational duties of the department, supervising the cleaning of rooms, public areas, and back-of-house, the maintenance of department equipment, and the management of the laundry department.
• Ensure that housekeeping services are delivered correctly according to company standards, timelines, and resort procedures.
• Guide the team in daily operations with the aim of correcting and improving service delivery.
• Collaborate with housekeeping management in the seasonal opening/closing of the property.
• Conduct department briefings based on day/evening shifts.
• Check the status of incoming, outgoing, and turndown rooms.
• Inspect common areas, verifying the work of relevant staff to ensure they are always well-maintained and clean.
• Ensure that back-of-the-house areas are consistently clean and tidy.
• Interact with guests and handle any special requests.
• Pack and unpack as requested.
• Manage lost and found items according to procedure.
• Check linen quality and manage loading, unloading, and partial stock.
• Report routine maintenance to the Maintenance Department; any extraordinary maintenance to your Service Manager.
• Compile the end-of-shift report, conducting a thorough handover.
• Ensure compliance with health and safety regulations in the Housekeeping department.
• Follow LQA standards and supervise the team's correct implementation.

Requirements

• At least 2 years of experience as a 2nd Housekeeper/Assistant Executive Housekeeper in a 5-star and/or chain hotel.

• Good command of English; additional language skills would be an advantage.

• Knowledge of in-house laundry operations.

• Stress management and team coordination skills.

• Knowledge of basic housekeeping products.

• Good knowledge of Microsoft Office and hotel management systems. Knowledge of the Protel operating system would be an advantage.

Contractual Terms 

• Full-time contract under the National Collective Labor Agreement (CCNL) for the Tourism sector.
• Salary offer to be discussed during the selection process, based on professional background, market benchmarks, and company context. 

Benefits 

• Access to the company canteen, including on days off.
• Invitations to exclusive Castelfalfi staff events.
• Tailored training experiences based on the needs of the role and team.
• Discounts on dining, wellness, and sports activities within the resort and estate.
• Housing allowance solutions available, where applicable, for staff relocating from outside the area. 

Provided Equipment 

• Professional tools appropriate to the role.
• Uniforms and laundry service for operational staff. 

Work location: Castelfalfi (FI).

A legal right to work in Italy is required.

This selection is open to candidates of both genders, pursuant to Legislative Decree 198/2006 and applicable equal opportunity legislation, as well as to people of all ages and nationalities, in compliance with legal provisions.

Applications must be sent to careers@castelfalfi.com, accompanied by authorization for the processing of personal data pursuant to Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.