Join our team

Main duties and responsibilities:

• Drive the Company's cars and vans intended for the transportation of guests, in particular for travel within the estate, transfers from the airports to the resort and vice versa, transfers to other locations based on the requests of guests and management of the estate;
• Constantly collaborates with the Front Office departments, with the aim of satisfying all guest requests promptly and efficiently;
• Welcomes arriving and departing guests with style and friendliness, observing the operational standards relating to transport in the luxury hospitality sector;
• Takes delivery of guests' luggage and ensures its prompt delivery to the Porters for sorting into the rooms and suites and villas and farmhouses where they will stay;
• Carries out small errands on behalf of the company's management. using the company car.

Requirements:

• KB driving license and experience as a driver are essential;
• Fluent knowledge of the English language at conversational level. A second foreign language will be considered an advantage;
• Availability to work at any time, including nights and holidays;
• Elegance in manners and friendliness, skilled in communication and relationships with others;
• Great sense of responsibility, precision, punctuality, proactivity;
• Role-based experience, gained in category hotels, is a plus for selection purposes.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Responsibility

• Meet guests upon arrival and accompany them to their accommodations while remaining at their disposal throughout their stay
• Take note of guests' needs and fulfill them in order to satisfy every detail
• Be in charge of the accommodation setting within suites and villas;
• Escort guests out of their suites/villas upon check-out;
• Serve meals to in-suites/villas in alinement to the best in room dining service standards;
• Maintain communication with all departments staff to ensure suites/villas are kept clean and well maintained;
• Ensure guest deliveries are made on time to the level of services required;
• Arrange tables with flowers and other decorations;
• Collaborate with kitchen staff to ensure timely service of food to guests;
• Update management on guest feedback and on the experience of their stay;
• Act as an intermediary between other departments and guests.

Requirements

• Diploma or Degree in Hospitality Management or a related field;
• Minimum 3 years experience in a similar role in a high luxury environment;
• Fluent knowledge of the English language; a third European language will be considered a plus;
• Ability to handle several requests simultaneously;
• Excellent service skills in F&B and Housekeeping, to ensure guest full comfort during their stay;
• Attention to detail and proactive attitude;
• Proficient in problem solving, able to relate with very high-end profiles;
• High professionalism, integrity and policed manners.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Attendants to team member events;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Cleaning of the rooms and of the common areas, following the directives of the department manager and company standards;
• Support in the laundry and supply of offices with linen, amenities, etc;
• Cleaning of changing rooms.
  

Requirements

• Excellent standing and communication and relational skills;
• At least one year's experience in hotel contexts;
• Organizational skills and a methodical approach to addressing the diverse needs of guests;
• Time management skills and ability to meet deadlines;
• Good knowledge of the English language;
• Excellent team working skills.
  

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Role Description

• The Chef de Partie takes an active part in the daily operations of the kitchen. He dedicates himself to the preparation and presentation of the dishes following the established recipes;
• Is responsible for the assigned lot, for its cleanliness and the equipment in use; completes all tasks taking into account the established timescales;
• Coordinates the Commis in its match ensuring that the preparations are carried out according to the directives;
• Supports in the preparation of food inventories and in the management of orders by monitoring the goods upon receipt, in cooperation with the manager;
• Knows and applies the correct HACCP regulations;
• Ensures compliance with health and safety standards in your kitchen.

Requirements

• At least 2 years of experience in the same role in 5 star and/or chain hotels;
• Has excellent knowledge of Tuscan cuisine;
• Is up to date on gastronomic trends, contemporary culinary techniques and the use of equipment;
• Is organized and reliable, precise and with attention to detail;
• Has a professional appearance, excellent communication and team work skills.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Role Description

• The Chef de Rang takes care of providing table service, based on the operational standards present in the Restaurant;
• Ensures that the guest receives adequate attention and information on the culinary philosophy and that overall he or she enjoys the restaurant experience;
• Prepares the mise en place and sets up the work spaces before/after each service;
• Takes orders and relates to the guest in a friendly and professional way, explaining and suggesting the dishes on the menu;
• Enters orders on the PMS and ensures the correct timing of dishes during table service;
• Serves the dishes and collaborates with the Commis de Rang and the rest of the brigade for communication between the kitchen and the dining room;
• Ensures that the department's equipment is always in order and well cleaned;
• Ensures compliance with health and safety regulations in the room.

Requirements

• No less than 3 years of experience in 5 star hotels and/or fine dining restaurants. Experience gained abroad will represent an advantage for selection purposes;
• Excellent conversational knowledge of the English language. Further linguistic knowledge will be an advantage;
• Excellent knowledge of service standards relating to catering;
• Ability to work in a team, good communication and passion for luxury service.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities:

• Assistance to the Chef de Partie in the preparation, cooking and presentation of the dishes;
• Compliance with health and safety standards in the kitchen and reporting any problems that arise;
• Optimization of the cooking and preparation process with attention to speed and quality;
• Assume responsibility for the tasks assigned in the various kitchen sections;
• Take responsibility for the cleanliness of the assigned place;
• Collaborate in drawing up inventories;
• Be documented on HACCP regulations and check that they are applied;
• Identify with new gastronomic trends and techniques;
• Complete all tasks taking into account the established standards.
  

Requirements

• Punctuality, organization and reliability;
• Results orientation;
• Stress management;
• Knowledge of various working methods, ingredients, equipment and processes;
• Familiarity with the various cuts and cleaning of raw materials;
• Knowledge of the basics of Italian cuisine;
• Constant pursuit of personal development.
  

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities

• Excellent team playing skills, punctuality, precision and attention to detail, empathy and customer orientation;
• Fluent English. Good knowledge of additional foreign languages ​​is an advantage;
• Experience in the role in high-level catering contexts or in five-star hospitality.

Requirements

• Punctuality, organization and reliability;
• Results orientation;
• Stress management;
• Knowledge of various working methods, ingredients, equipment and processes;
• Familiarity with the various cuts and cleaning of raw materials;
• Knowledge of the basics of Italian cuisine;
• Constant pursuit of personal development.

Benefits

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Offer a warm, sincere and personalized welcome to all guests;
• Thorough understanding of essential hospitality standards and company policies;
• Proven ability to develop relationships with guests, suppliers and internal departments;
• Ability to project a professional and competent demeanor.

Requirements

• Excellent standing and communication and relational skills;
• At least one year's experience in hotel contexts;
• Organizational skills and a methodical approach to addressing the diverse needs of guests;
• Time management skills and ability to meet deadlines;
• Good knowledge of the English language;
• Excellent team working skills.
  
  

Benefits

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Responsibility

• Ensure smooth operation and efficiency of the Facility Department, leading the Maintenance Team in the day-to-day operations of the estate and its business units, including its resort premisses, while respecting service standards, equipment, and work schedules;
• Plan, direct, control, coordinate and participate in all areas and activities of the Facility department, liaising with our internal Project Division and their consultants (i.e. interior designers, architects, quantity surveyors, mechanical/electrical/plumbing engineers, lighting consultants, audio visual consultants and procurement agents);
• Develop and maintain effective administrative and communication systems and requirements, following up with stakeholder about specific refurbishments and maintenance projects and their goals;
• Implement and where necessary upgrade systems as required by the company product standards;
• Diagnose, maintain and repair equipment ensuring data record is kept for preventive maintenance of mechanical, electrical, fire & safety, civil, guest rooms, public area, kitchen, back of house and audio visuals;
• Overview and coordinate daily checks to the technical implants of the estate and its business units, communicating with the resort management and its Housekeeping department to prioritize maintenance tasks in case of requests for guest rooms and hotel public areas;
• Direct and oversee the functionality and safety of the facility, (i.e. buildings, mechanical plants, electrical systems, heating and cooling systems, life safety systems) in line with regulations;
• Prepare Capital, Repairs and Maintenance budgets for the Facility Department and report to the CEO and General Manager as necessary;
• Report and monitor key performance indicators for the Facility Department and undertake corrective actions to improve equipment inventory, quality audits, productivity, and other assigned goals;
• Obtain maximum control of expenditure through effective use of manpower and physical assets while ensuring all expenses are in line with budget;
• Run an effective practice and enforcement of local regulatory compliance ensuring all health & safety procedures of guests and team members, as well as the proper conditions for plants, machinery, and property are well respected;
• Collaborate with the Health / Safety Manager to monitor safety and security practices, fire detection and alarm system and the effectiveness of the maintenance contract in place in compliance with standards and legal regulations;
• Develop and manage the current energy plan throughout the property (i.e. Biomass, aqueduct, pools) and help identify and introduce further environmentally-friendly systems and equipment;
• Ensure the best operation of all building engineering services in a reliable and energy efficient manner (i.e. boilers, chillers, air handling units, lighting circuits, water treatment plant, etc);
• Supervise cost control programs through energy saving schedules and manage energy conservation programs to minimize expenses;
• Manage its team’s related activities, including allocation of workloads, team working schedules, evaluations, maintaining good motivation as any required disciplinary matters.

Requirements

• Bachelor’s degree in Electrical or Mechanical Engineering, project management or in an equivalent technical field;
• A minimum of 5 years’ professional experience in a similar role and across all aspects of the Engineering & Maintenance departments within luxury hotels;
• Basic competency in engineering management, project engineering encompassing mechanical, electrical and civil (structural) and other relevant scopes;
• Fluency in Italian and English is a must;
• Excellent use of Microsoft Office and relevant technical software;
• Knowledge of first aid, fire prevention best practices would represent an advantage;
• Strong leadership skills and guest focused, performance driven, assertive, self-motivator;
• Superb communication skills in all aspects: verbal, written and non-verbal;
• Excellent organizational and interpersonal skills: should be approachable, open-minded and fair, with perfect grooming standards.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities:

• Transmit the uniqueness of the Resort for events, weddings, corporate groups and MICE, developing and promoting the resources of the location by creating dedicated offers, ensuring the perfect success of the events and the full customer satisfaction;
• Daily contact with Direct Customers and / or intermediaries in order to develop dedicated offers and event confirmation contract;
• Plan, coordinate and supervise on-site events;
• Elaborate “Banquet Event Orders” and conduct weekly meetings for the communication and information of the upcoming events to all the departments;
• Organize the entire logistics of the event, coordinating and strong-cooperating with all the departments involved (F&B, Front Office, Booking, Golf etc ...);
• Manage and keep strong relationship with the suppliers;
• Conduct Site inspection;
• Take care of the cost accounting of the event.

Requirements:

• Previous experience of at least 3 years in the same role, in luxury hospitality world or event organization agencies;
• Excellent project and time management skills;
• Empathy, listening skills and adaptability;
• Precision and attention to details;
• Outstanding communication skills in Italian and English, both verbal and written;
• Excellent relational skills with national and international customers with a focus on problem solving;
• Excellent organizational and interpersonal skills and ability to work in team;
• Advanced computer skills and detailed knowledge of various computer programs, including a strong proficiency of Microsoft Word, Excel and PowerPoint;
• Knowledge of PMS and CRM systems;
  
  Also required: flexibility to work on weekends, evenings and bank holidays; driving license B.

Benefits

• Full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities:

• Assists the Director of the Excellence Academy in the daily management of the division to ensure smooth operations, consistent excellence in training and learning activities, and attendee satisfaction;
• Ensures all training and development activities are delivered and strategically aligned with the Castelfalfi mission, vision, and culture;
• Contributes to the design and development of training materials, including presentations, guidelines, and learning tools on company philosophy, SOPs, product knowledge (hospitality & agriculture), customer service, operational excellence, and leadership skills, ensuring the academy continues to evolve, improve, and thrive;
• Develops and deploys the academy calendar to build individual talent and team capability, fulfilling business and service requirements;
• Assists in conducting needs assessments while measuring the effectiveness of training to ensure a return on investment;
• Maintains training attendance records and other documentation related to learning and development efforts;
• Organizes the training schedule and supervises its delivery with a hands-on approach, ensuring the timely completion of all required tasks;
• Participates in the development of the academy budget as required.
  

Requirements:

• 3 to 5 years of work experience in a similar position, preferably in luxury hospitality;
• Bachelor’s degree in HRM, Operational Psychology, Foreign Languages, and/or a hospitality-tourism related field;
• Strong computer literacy in MS Office including PowerPoint;
• Positive, flexible and creative with impeccable personal and public speaking skills;
• Leadership skills with a people-focused orientation, demonstrating talent in people management and performance-driven results;
• Excellent organizational and interpersonal skills: approachable, open-minded, and fair;
• Excellent communication skills both verbal and written, with fluency in Italian and English.
  

Benefits:

• Full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities

• Welcomes guests in a hospitable and empathetic manner;
• Manages check-in, live-in and check-out procedures, in line with operational standards, ensuring guests have an excellent experience during all phases of their stay;
• Anticipates guests' needs and responds to their requests promptly, courteously and efficiently, consistently ensuring timely resolution;
• Uses the Protel PMS.
  

Requirements

• At least 2 years' experience in a role, in ***** hotels, in structured and international contexts;
• Excellent communication and interpersonal skills, empathetic and positive attitude;
• Excellent problem solving skills;
• Fluent Italian and English; knowledge of additional foreign languages ​​is a plus for selection purposes;
• Familiarity with the MS Office suite and the main hotel PMSs. Knowledge of the Protel management system is a plus for selection purposes.
  

Benefits

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities:

• Assist the Guest Relations Manager and other departmental colleagues in overseeing daily guest relations operations to ensure exceptional service is delivery consistently;
• Engage with guests before, during, and after their stay, addressing inquiries, concerns, and feedback in a professional manner;
• Support the development and implementation of guest satisfaction initiatives to enhance the overall guest experience;
• Assist in managing guest arrivals and departures, ensuring smooth check-in and check-out processes;
• Monitor guest preferences and feedback to personalize services and improve guest satisfaction while also adding such preferences on the PMS;
• Collaborate with various departments, including Housekeeping and Food & Beverage, to ensure guest needs are met promptly;
• Participate in the resolution of guest complaints and issues, ensuring a positive outcome;
• Assist in organizing special experiences selected from the portfolio offered by the resort and it business units;
• Maintain accurate records of guest interactions and feedback for reporting purposes;
• Ensure compliance with hygiene, health, and safety legislation, as well as organizational and quality requirements;
• Adhere to all organizational and workplace policies and procedures;
• Lead by example in terms of commitment, work ethic, habits, and personal character.

Requirements:

• Currently pursuing a degree in Hospitality Management, or a related field;
• Excellent communication and interpersonal skills in English. A second European language would be appreciated. Italian knowledge would be considered a plus;
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously;
• Strong attention to detail and organizational skills;
• Flexibility to work evenings, weekends, and holidays as required.

Benefits:

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area. 

Main duties and responsibilities:

• Oversee the daily operations of the bar and ensure impeccable service;
• Create and update the drink list and take care of the preparation of drinks;
• Manage inventory, stock levels and order supplies as needed;
• Train, supervise and evaluate the performance of the bar staff;
• Monitor bar expenses and ensure budget adherence;
• Greet customers, giving them any advice and determining their preferences;
• Manage customer requests and complaints and ensure guest satisfaction;
• Maintain a respectful, courteous and considerate attitude towards guests and colleagues;
• Comply with safety and hygiene regulations, always keeping the workplace clean and tidy;
• Manage payment transactions and the cash register.

Requirements:

• At least 3 years of experience in a role, gained in luxury hospitality. Any experience abroad will be a plus;
• Excellent knowledge of mixology techniques;
• Excellent knowledge of the national and international wine scene. A Sommelier diploma is a plus;
• Knowledge of service standards;
• Fluent English. Knowledge of additional foreign languages ​​is a plus;
• Ability to work in a team;
• Availability to work on shifts, weekends and holidays.

Benefits:

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities:

• Participate and be actively involved in Les Clefs d'Or activities to ensure that good connections and information network are maintained and improved;
• Coordinate with colleagues at Reception, Guest Relations, Porter & Butlers;
• Respond to guest inquiries regarding travel and transportation arrangements, airline ticketing/sightseeing, lost baggage requests, and other reasonable concierge duties and services;
• Running outside errands/escorting guests to destinations (e.g. clinics/stores, etc);
• Always be well informed about all activities within the hotel & the estate;
• Manage mail and postal requests;
• Manage incoming and outgoing items for both guests and the hotel;
• Maintain complete and easily accessible files and records necessary to ensure effective operations and future reference;
• Supervise the concierge team;
• Update and disseminate information on artistic, cultural and entertainment activities, shopping and places of interest in Tuscany in order to provide guests with accurate information, ensuring tickets or entry for guests to these activities.

Requirements:

• Participate and be actively involved in Les Clefs d'Or activities to ensure that good connections and information network are maintained and improved;
• Excellent standing and communication and relational skills;
• Organizational skills and a methodical approach to addressing the diverse needs of guests;
• Time management skills and ability to meet deadlines;
• Excellent knowledge of the English language;
• Excellent team working skills.

Benefits:

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities:

• Cleaning of the rooms in support of the maids and of the common areas, following the directives of the department manager and company standards;
• Support in the laundry and supply of offices with linen, amenities, etc;
• Cleaning of changing rooms.

Requirements:

• 1 year of experience in the same role in 4 or 5 star hotel contexts required;
• Precision, attention to detail, excellent stress and time management, predisposition for teamwork, reliability, high standards of hygiene and cleanliness, good communication skills;
• Basic knowledge of the English language is required, as well as a good level of Italian;
• Availability to work shifts, holidays and weekends;
• Good interpersonal skills.

Benefits:

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities

• Basic electrical maintenance (changing neon/light bulbs, light switches...);
• Basic mechanical maintenance (adjustment/replacement of door closers, removal of  keys/replacement of locks, cleaning/replacement of filters...);
• Basic plumbing maintenance (taps, toilet seats...);
• Basic building maintenance (small plastering, painting, varnishing);
• Basic carpentry (arrangement of furniture, drawers, door handles, locks...).

Requirements

• Knowledge of electrical systems (panels, UPS, room management, supervision systems...);
• Knowledge of mechanical systems (pumps, air handling units, water plants...);
• Knowledge of swimming pool systems;
• Excellent manual skills in carrying out small maintenance jobs (electrical, plumbing, blacksmith, carpenter, painting...);
• High school diploma in a technical field;
• At least 3 years' experience in a specific role. Coming from the hospitality sector is a plus for selection purposes;
• Good organizational skills, precision and problem-solving;
• Driving license B.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities:

• Assist in planning, executing, and monitoring all marketing and communication activities across online and offline channels;
• Support the creation and management of engaging content for different platforms (website, newsletters, social media, collaterals, campaigns, etc.);
• Create, edit, and update marketing materials to ensure clarity and consistency;
• Assist in planning and executing marketing events;
• Help monitor and analyse marketing metrics to assess the effectiveness of key KPIs;
• Prepare presentations and reports to share with the team and colleagues from other departments;
• Provide general operational and administrative support as needed.

Requirements:

• Degree in Economics, Marketing, Communication, or equivalent fields;
• Familiarity with social media platforms and basic digital marketing concepts;
• Proficiency with the Microsoft Office Suite. Knowledge of the Adobe Suite is an advantage;
• Attention to detail, ability to manage multiple tasks simultaneously and meet deadlines;
• Excellent communication and interpersonal skills in both Italian and English;
• Strong organizational skills and a predisposition for teamwork.

Benefits: 

• Competitive internship monthly pay;
• Meals provided both when on duty and on days off;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities

• Manage the refreshing of the pool area;
• Support in supervising the cleaning and tidiness of common areas;
• Assist customers with the functioning of the wellness areas;
• Assist the spa therapists and the pool bar F&B team;
• Manage the opening and closing of wellness areas.
  

Requirements

• At least one year of experience working in a luxury context is preferable;
• Good knowledge of the English language; knowledge of a third language will be considered a plus;
• Preparation for welcoming and serving guests;
• Good knowledge of Wellness environments;
• Attitude to teamwork;
• Availability to work shifts and on weekends and holidays;
• Possession of a valid lifeguard license is preferred.
  

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities

• Guarantees the first welcome to guests upon arrival, with warmth and empathy, in line with operational standards;
• Takes delivery of guests' luggage and ensures their prompt delivery to the rooms and villas where they will stay;
• Controls the entrance areas to the Resort and ensures their impeccable order;
• Constantly collaborates with the Front Office and Concierge departments, with the aim of satisfying all guest requests promptly and efficiently.

Requirements

• Excellent standing and communication and relational skills;
• Flexibility and strong guest orientation;
• Good knowledge of the English language;
• Excellent team working skills;
• Precision, punctuality, proactivity, attention to quality;
• B driving licence
• Role-based experience, gained in category hotels, is a plus for selection purposes.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Key Responsibilities:

• Coordinate marketing activities related to the real estate project in collaboration with internal teams and external partners.
• Support the creation of marketing and communication materials (both digital and print)
• Work closely with the sales team to align marketing initiatives with sales objectives
• Maintain and update the project’s website (CMS) and property listings
• Assist with the planning and execution of photo and video shoots.
• Provide on-site support during events, site visits, and corporate activations.
• Oversee CRM database input and generate regular performance reports.
• Collaborating on the development of assets for new property launches.

Requirements:

• Bachelor’s degree in marketing, economics or a related field.
• 2–3 years of experience in marketing or communications, preferably in high-end luxury or relevant industry.
• Experience partnering and/or working with a Sales team is a plus.
• Fluency in English is essential, with excellent written and verbal communication skills. Additional languages preferred
• Strong project management and organizational skills.
• Excellent interpersonal and communication abilities.
• Proficiency with tools such as Microsoft Office, Adobe Creative Suite, CMS platforms, and CRM systems.
• Track record of producing and presentation of marketing assets in a fast-paced and agile environment.

What We Offer:

• A dynamic, international work environment in one of Tuscany’s most iconic destinations.
• The opportunity to contribute to a unique and ambitious real estate project.
• Professional development and upward mobility opportunities.
• Employee meals and training programs to support skills development.
• Accommodation available upon request.

Key Responsibilities:

• Provide brand and marketing expertise within property initiatives such as communications, collateral development, event planning, and overall presentation.
• Develop marketing plan and corresponding budget to align and support sales initiatives.
• Collaborate with the sales team to drive engagement and strategy implementation in current and new markets.
• Oversee inventory and assets for digital sales tools and resources.
• Support writing and communication projects.
• Market research, insights, and input into strategic planning.
• Manage CRM input and reporting dashboards, analyze data and provide reporting to support overall sales direction and new marketing initiatives.
• Coordinate photography and videography for the property.
• Property website and social media management.
• Onsite support and coordination of corporate-led events.
• Oversee new product launch material development and design.
• Evaluate marketing needs as property transitions through lifecycles.

Skills & Qualifications:

• Bachelor’s degree with a focus on economics, marketing or a related field.
• Minimum of 5-7 years in marketing, representing high-end luxury properties or relevant industry.
• Ability to read, write, speak, and understand both English and Italian.
• Experience partnering and working with a Sales team is a plus.
• Knowledge of construction, architecture and design is a plus.
• Computer literate in Microsoft Office (PowerPoint, Word, Excel), and Adobe Creative Suite (InDesign, Illustrator, Photoshop).
• Track record of producing and presentation of marketing assets in a fast-paced and agile environment.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
• Ability to work in a team environment.

What We Offer:

• A dynamic, international work environment in one of Tuscany’s most iconic destinations.
• The opportunity to contribute to a unique and ambitious real estate project.
• Employee meals and training programs to support skills development.
• Accommodation available upon request.

Main responsibilities

• Working closely with our Director of Sales, you’ll be proactively and successfully contributing to our leisure strategy, building strong working relationships with our team on proposing and contracting new customers and agencies;
• Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share, by hosting and attending FAM trips;
• Creatively investigating and identifying new and innovative opportunities in line with market trends;
• Utilize Various Prospecting Resources to solicit and secure new business on behalf of hotel;
• Qualify group business to generate rooms and catering revenue to impact RevPar performance;
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved;
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections and fam trips;
• Perform customer site inspections;
• Conduct sales calls to the assigned territories to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships;
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved;
• Establish and maintain strong CRM hygiene including account creation, account traces, contact information, client email lists, bookings, etc;
• Understand and maximize the utilization of all automated sales and reservations systems involved with group business;
• Participate in sales meetings and strategy meetings as required;
• Respond and maintain effective correspondence with all potential clients;
• Produce and execute quarterly and annual action plans;
• Assist the Director of Sales and team in special projects aiming to increase demand, productivity and profit.

Requirements

• Fluent in English language;
• Excellent speaking, listening and presentation skills;
• Ability to work effectively both independently and as a team;
• Diplomacy and ability to effectively deal with management, clients and team;
• Ability to work under pressure and with tight deadlines;
• Excellent negotiation skills.

Benefits

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Ensure that the wine list is constantly updated;
• Demonstrate excellent food and wine knowledge, being able to recommend and pair appropriate wines for the chosen food to all guests;
• Ensure that adequate processes and systems are in place to ensure both revenues and profit margins according to budget projections;
• Manage all duties relating to orders, requests and returns of unusable drinks, maintaining sufficient stock levels;
• Be aware of quality and cost control by collaborating with the Purchasing & Logistics Manager;
• Ensure all drinks are stored safely;
• Organize the cellar and all related paperwork efficiently to ensure complete monthly inventories;
• Collaborate with the kitchen team to share information and ensure a harmonious relationship between the kitchen and dining teams;
• Attend all required hotel and internal meetings as per established schedule.

Requirements

• 3 to 5 years’ working experience in a similar position and in Michelin restaurants or within the luxury hospitality industry;
• Hospitality degree, or equivalent, appreciated;
• Must be fluent in Italian with and English. A third European language would represent and advantage;
• Excellent communication skills in all aspects: verbal, written and non-verbal;
• Sommelier diploma and excellent knowledge of the national and international wine scene;
• Availability to work flexible hours, including weekends and holidays;
• Must be able to relate to guests;
• Excellent attention to detail and a solid knowledge of Food & Beverage.

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities:

• Delivery of treatment protocols in line with the spa brand to ensure the very best in spa experiences;
• Provide a warm and friendly yet professional manner to all guests;
• To be aware of guest’s individual needs and requirements;
• Responsible for the spa reception in absence of spa receptionist;
• Taking phone calls, bookings and making spa appointments;
• To work towards the financial goals set by the spa manager in terms of retail and treatment targets;
• Promoting the sale of products in conjunction with spa treatments;
• Ensures the highest levels of cleanliness and presentation standards in all areas of the spa.

Requirements

• Previous experience on the role in luxury Spa business, either a destination spa and/or a luxury hotel is a must;
• Excellent knowledge of English and Italian. The knowledge of a third European language would represent an advantage;
• High technical spa operation knowledge;
• Deep technical knowledge of a wide variety of treatments;
• Knowledge of state of the art Spa trends in the luxury hospitality industry;
• Excellent personal and communication skills;
• Professional appearance and attitude;
• Knowledge of Microsoft Office applications.

Benefits

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities:

• Coordinate the recruitment process and interviews in line with the approved manning and according to the established time-to-hire, whilst ensuring an excellent candidate experience;
• Supervision of all phases of the candidate experience (including application screening, interviews and communications);
• Guarantee the implementation, optimization and integration of innovative and structured recruitment management with the aim of minimizing turnover and maximizing staff loyalty, fundamental for achieving company objectives;
• Organize training for department heads on recruitment and interview management techniques;
• Contribute to positioning Castelfalfi as an employer of choice through effective actions that attract talent;
• Coordinate with the Director of the Castelfalfi Academy in the establishment and subsequent management of partnerships with secondary schools and universities and participate in their job fairs to attract potential candidates;
• Manage contacts and contractual relationships with head hunting companies and employment agencies;
• Predict hiring needs based on company growth plans and support the preparation of the annual hiring budget in all company areas;
• Implement effective Employer Branding measures (e.g. talent attraction campaigns on social media, recruiting events, open days);
• Ability to manage a resource and take care of professional growth.

Requirements:

• 3 to 5 years of experience in a Talent Acquisition Manager role, preferably within the hospitality sector, with a solid understanding of career paths and role needs;
• Master's degree in disciplines related to Human Sciences, Master's degree in Human Resources;
• Excellent verbal and written communication skills, in Italian and English;
• Good understanding of sourcing techniques and tools (e.g. social networks);
• Training on selection and assessment techniques;
• Ability to build trusting relationships with Castelfalfi talent, able to work with early career colleagues as well as senior leadership;
• Ability to directly manage collaborators.

Benefits:

• Full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities:

• Operation of wheeled and tracked tractors;
• Operation of forklifts and small excavators;
• General work in vineyards, olive groves and arable land.

Requirements:

• Proven experience in wineries;
• Ability to carry out small maintenance (services, welding, small electrical work) on tractors and operators;
• Flexibility in working hours during the vegetative cycle and harvesting periods (the company is organic);
• License for the use of plant protection products.

Benefits:

• Long season full-time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.