Located between Pisa, Florence and Siena, Castelfalfi is an estate set amid rolling green hills, where a medieval village meets contemporary luxury hospitality. Castelfalfi’s vision unfolds through three interconnected souls, each deeply rooted in the landscape and cultural heritage of the region: outstanding hospitality, organic agriculture and real estate development. At the heart of it all lies a genuine care for people, for spaces and for the history of the place — a sensibility that makes Castelfalfi a vibrant and welcoming community. Certified as a Great Place to Work ®, Castelfalfi reaffirms each day its commitment to people’s wellbeing, fostering an environment where authenticity, excellence and mutual care coexist in harmonious balance. 

If you would like to join our team, we are looking for an Excellence Academy Learning & Development Manager.

The Excellence Academy Learning & Development Manager acts as an ambassador of Castelfalfi’s values, mission, and culture. The role ensures that L&D programs are effective and aligned with business objectives, while also guaranteeing their consistent delivery across all staff. It contributes to the creation and implementation of skills development programs for all business units, always fostering a climate of enthusiasm and engagement. The role works closely with, and under the supervision of, the Director of Excellence Academy.

Main duties and responsibilities

• Assists the Director of Excellence Academy in the day-to-day management of the division, ensuring smooth operations, consistent excellence in training activities, and participant satisfaction.
• Ensures that all training and skills development activities are strategically aligned with Castelfalfi’s mission, vision, and culture.
• Contributes to the design and development of training materials, including presentations, guidelines, and learning tools covering company philosophy, procedures, product knowledge (hospitality and agriculture), customer care, operational excellence, and leadership skills, ensuring the continuous evolution, improvement, and success of the Academy.
• Organizes and implements the training calendar to support both individual and team talent development, aligning with business and operational needs.
• Supports training needs analysis and helps measure training effectiveness to ensure a return on investment.
• Maintains training attendance records and other documentation related to skills development.
• Organizes training programs and oversees their delivery with a hands-on approach, ensuring timely completion of all assigned tasks.
• Participates in the development of the division’s budget as needed.
• Builds and maintains positive relationships with colleagues and team members, always remaining professional and people-oriented.

Requirements:

• 3 to 5 years of work experience in a similar role, preferably within the luxury hospitality sector
• A degree in Human Resource Management, Organizational Psychology, Foreign Languages, and/or a field related to hospitality and tourism
• Excellent knowledge of the MS Office suite, including PowerPoint
• Positive, flexible, and creative mindset, with excellent professional presence and communication skills
• Strong leadership abilities with a people-oriented approach, skilled in human capital management and performance-driven
• Excellent organizational and interpersonal skills; approachable and ethically grounded
• Fluency in both Italian and English, written and spoken

Contractual Terms 

• Full-time contract under the National Collective Labor Agreement (CCNL) for the Tourism sector. 

• Salary offer to be discussed during the selection process, based on professional background, market benchmarks, and company context. 

Benefits 

• Access to the company canteen, including on days off. 

• Invitations to exclusive Castelfalfi staff events. 

• Tailored training experiences based on the needs of the role and team. 

• Discounts on dining, wellness, and sports activities within the resort and estate. 

• Housing allowance solutions available, where applicable, for staff relocating from outside the area. 

Provided Equipment 

• Professional tools appropriate to the role.

Workplace: Castelfalfi (FI), Italy 

Applicants must have the legal right to work in Italy. 

This position is open to all candidates regardless of gender (as per Legislative Decree 198/2006) and in compliance with current equal opportunity regulations. Applications are also welcome from candidates of all ages and nationalities, in accordance with legal requirements.