CASTELFALFI *****
is searching for a
Front Desk Agent
Join the Castelfalfi Team!
Castelfalfi, located in the heart of Tuscany, blends history, nature, and authentic hospitality. Our project includes three main Business Units: luxury tourism and hospitality, agriculture and residential development.
At the heart of our mission lies hospitality, thoughtfully curated to offer unforgettable experiences in a unique setting.
In 2025, we were honored by Travel + Leisure as the No. 1 Resort in Italy, No. 2 in Europe, and No. 17 among the 100 Best Hotels in the World, a recognition that celebrates the elegance, service, and deep connection to the land that define us. We are also certified as a Great Place to Work, affirming the value we place on the people who bring Castelfalfi to life every day.
Our commitment to people is reflected in the creation of an inclusive environment that fosters a sense of belonging and appreciation, encouraging individuals to express their full potential and find fulfillment in their professional journey.
Being part of our team means contributing to an outstanding project and sharing a unique experience within a passionate community that grows in harmony with the surrounding territory.
If you would like to join our team, we are looking for a Front Desk Agent.
Main Duties and Responsibilities
- Warmly welcome guests and provide prompt, courteous service aligned with Castelfalfi’s quality standards
- Act as a knowledgeable and proactive point of reference for reservations, local attractions, spa and dining bookings
- Maintain an organized and well-equipped front desk to ensure smooth daily operations
- Prepare and manage guest documentation to support efficient check-in and check-out procedures
- Accurately record guest preferences and ensure effective communication with relevant departments
- Escort guests to rooms when needed and assist with billing, ensuring compliance with FO policies
- Promptly and professionally handle guest feedback or complaints to uphold high satisfaction levels
- Monitor cash availability for transactions and report any issues or discrepancies to the Manager on Duty
- Foster effective collaboration within the Front Office and across hotel departments
Required Skills
- Minimum of 2 years of experience in the role, within 5-star hotels and structured, international settings
- Excellent communication and interpersonal skills, with an empathetic and positive attitude
- Strong problem-solving abilities
- Fluent in Italian and English; knowledge of additional foreign languages is a plus
- Proficiency in MS Office Suite and major hotel PMS; familiarity with Protel is considered a plus
Contractual Terms
- Full-time contract under the National Collective Labor Agreement (CCNL) for the Tourism sector.
- Salary offer to be discussed during the selection process, based on professional background, market benchmarks, and company context.
Benefits
- Access to the company canteen, including on days off.
- Invitations to exclusive Castelfalfi staff events.
- Tailored training experiences based on the needs of the role and team.
- Discounts on dining, wellness, and sports activities within the resort and estate.
- Housing allowance solutions available, where applicable, for staff relocating from outside the area.
Provided Equipment
- Professional tools appropriate to the role.
- Uniforms and laundry service for operational staff.
Work location: Castelfalfi (FI).
A legal right to work in Italy is required.
This selection is open to candidates of both genders, pursuant to Legislative Decree 198/2006 and applicable equal opportunity legislation, as well as to people of all ages and nationalities, in compliance with legal provisions.
Applications must be sent to careers@castelfalfi.com, accompanied by authorization for the processing of personal data pursuant to Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.
