CASTELFALFI *****
Is searching for a
Front Desk Supervisor
Join the Castelfalfi Team!
Castelfalfi, located in the heart of Tuscany, blends history, nature, and authentic hospitality. Our project includes three main Business Units: luxury tourism and hospitality, agriculture and residential development.
At the heart of our mission lies hospitality, thoughtfully curated to offer unforgettable experiences in a unique setting.
In 2025, we were honored by Travel + Leisure as the No. 1 Resort in Italy, No. 2 in Europe, and No. 17 among the 100 Best Hotels in the World, a recognition that celebrates the elegance, service, and deep connection to the land that define us. We are also certified as a Great Place to Work, affirming the value we place on the people who bring Castelfalfi to life every day.
Our commitment to people is reflected in the creation of an inclusive environment that fosters a sense of belonging and appreciation, encouraging individuals to express their full potential and find fulfillment in their professional journey.
Being part of our team means contributing to an outstanding project and sharing a unique experience within a passionate community that grows in harmony with the surrounding territory.
If you would like to join our team, we are looking for a Front Desk Supervisor.
Main Duties and Responsibilities
- Oversee Front Office shift operations, including mentoring and training new team members
- Perform regular duties across all Front Office functions such as check-in and check-out procedures, credit card handling, guest complaints management, correspondence with guests, and guest relations activities
- Serve as the primary point of contact for guest relations and services
- Assist with billing and invoice preparation
- Prepare reports in accordance with Castelfalfi standards
- Update registration cards in line with Castelfalfi procedures
- Be present at the Front Office during designated shifts and provide operational support to the team
- Act as a hotel ambassador, actively engaging with both guests and colleagues
- Handle all guest complaints and feedback
Required Skills
- High school diploma or university degree
- Minimum of 2 years’ experience in a similar role within the luxury hospitality sector
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Basic accounting knowledge
- Ability to stay positive and focused in a fast-paced environment
- Good time management skills
- Excellent computer skills and the ability to quickly learn new tools
- Fluent in English
Contractual Terms
- Full-time contract under the National Collective Labor Agreement (CCNL) for the Tourism sector.
- Salary offer to be discussed during the selection process, based on professional background, market benchmarks, and company context.
Benefits
- Access to the company canteen, including on days off.
- Invitations to exclusive Castelfalfi staff events.
- Tailored training experiences based on the needs of the role and team.
- Discounts on dining, wellness, and sports activities within the resort and estate.
- Housing allowance solutions available, where applicable, for staff relocating from outside the area.
Provided Equipment
- Professional tools appropriate to the role.
- Uniforms and laundry service for operational staff.
Work location: Castelfalfi (FI).
A legal right to work in Italy is required.
This selection is open to candidates of both genders, pursuant to Legislative Decree 198/2006 and applicable equal opportunity legislation, as well as to people of all ages and nationalities, in compliance with legal provisions.
Applications must be sent to careers@castelfalfi.com, accompanied by authorization for the processing of personal data pursuant to Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.
