CASTELFALFI
is seeking applications for
Porter
Located between Pisa, Florence, and Siena, Castelfalfi is an estate surrounded by nature, where a medieval village meets contemporary luxury hospitality.
The Castelfalfi project is expressed through three interconnected pillars, fully integrated into the landscape and culture of the region: exceptional hospitality, organic farming, and real estate development. At the heart of everything is a genuine focus on people, spaces, and the history of the place, making Castelfalfi a vibrant and welcoming community. Certified as a Great Place to Work®, Castelfalfi demonstrates every day its commitment to people’s well-being, creating an environment where authenticity, excellence, and mutual care coexist in harmony.
If you would like to become part of our team, we are currently looking for a Porter.
The Porter represents the first and last point of contact between the guest and the hotel, ensuring a warm, professional, and consistent welcome at the entrance of the property.
This role contributes directly to the perception of luxury, safety, and attention to detail, embodying the image and values of the Borgo through presence, style, and genuine care for every guest.
Objectives and Responsibilities
- Deliver a guest arrival and departure experience in line with luxury hospitality standards.
- Maintain a constant, professional, and welcoming presence at the entrance throughout the shift.
- Greet guests upon arrival and departure with courtesy and attentiveness.
- Open vehicle and hotel doors, facilitating smooth access to the property.
- Manage vehicle flow in coordination with the Concierge and Porterage team, ensuring efficiency and organization.
- Park and retrieve guest vehicles in accordance with company procedures.
- Assist guests with luggage and escort them to Reception, Concierge, or other areas of the property.
- Provide basic information regarding the resort, its services, and the organization of the Borgo.
- Recognize returning guests and VIPs, contributing to a personalized guest experience.
- Monitor the entrance area to ensure cleanliness, order, security, and an impeccable presentation.
- Contribute to a seamless and well-organized guest journey, fully aligned with the property's quality standards.
- Collaborate with other departments, providing operational support to the Rooms Division and, when required, assisting other departments according to operational needs.
Required Skills and Competencies
Technical Skills
- Previous experience in guest-facing roles, preferably within five-star hotels or luxury hospitality environments.
- Knowledge of Front of House operations and luxury guest service standards.
- Ability to provide clear and accurate information regarding the property, its services, and the surrounding destination.
- Valid Category B driving licence.
- Fluent English language skills.
- Ability to effectively communicate and promote the unique history, character, and values of the Borgo.
Personal Competencies
- Excellent interpersonal and communication skills.
- Professional, confident, and reassuring presence, aligned with a luxury hospitality environment.
- Friendly, approachable, and highly guest-oriented attitude.
- Proactive mindset, attention to detail, and strong sense of responsibility.
- Ability to inspire trust, confidence, and familiarity while maintaining elegance, discretion, and professionalism.
Employment Terms
- Full-time seasonal employment under the Italian Tourism Collective Labor Agreement (CCNL Turismo).
- Gross monthly salary starting from €1,564.79.
Benefits and Perks
- Access to the company canteen, including on days off.
- Participation in exclusive events reserved for Castelfalfi employees.
- Targeted training and professional development opportunities based on role and team needs.
- Discounts on dining, wellness services, and sports activities within the resort and estate.
- Housing allowance solutions, where applicable, for employees relocating from outside the local area.
Equipment Provided
- Professional equipment and tools appropriate to the responsibilities of the role.
- Uniforms and laundry service provided for operational staff.
Workplace
Location: Castelfalfi (Florence, Italy)
Candidates must have the legal right to work in Italy.
This recruitment process is open to candidates of all genders, pursuant to Legislative Decree 198/2006 and applicable equal opportunity legislation, as well as individuals of all ages and nationalities, in compliance with current legal provisions.
Applications should be sent to careers@castelfalfi.com, including authorization for the processing of personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.
