CASTELFALFI *****

is searching for a 

Staff Accomodation & Wellbeing Assistant

Castelfalfi, located in the heart of Tuscany, blends history, nature, and authentic hospitality. Our project includes three main Business Units: luxury tourism and hospitality, agriculture and residential development.  

At the heart of our mission lies hospitality, thoughtfully curated to offer unforgettable experiences in a unique setting.  

In 2025, we were honored by Travel + Leisure as the No. 1 Resort in Italy, No. 2 in Europe, and No. 17 among the 100 Best Hotels in the World, a recognition that celebrates the elegance, service, and deep connection to the land that define us. We are also certified as a Great Place to Work, affirming the value we place on the people who bring Castelfalfi to life every day.  

Our commitment to people is reflected in the creation of an inclusive environment that fosters a sense of belonging and appreciation, encouraging individuals to express their full potential and find fulfillment in their professional journey.  

Being part of our team means contributing to an outstanding project and sharing a unique experience within a passionate community that grows in harmony with the surrounding territory.  

If you would like to join our team, we are looking for a Staff Accomodation & Wellbeing Assistant.

Main duties and responsibilities:

• Support staff check-ins and check-outs, providing useful information for local and corporate orientation.
• Update and monitor the Staff Accommodation database, recording occupancy, availability, and movements.
• Collaborate with Housekeeping and Maintenance to ensure the quality, cleanliness, and functionality of the accommodations.
• Operationally coordinate the delivery of furnishings, equipment, and materials for the Staff Houses.
• Conduct quality checks on the accommodations and report any critical issues or need for intervention.
• Wellbeing & Employee Experience Area Support the organization of events, initiatives, and activities dedicated to employee well-being.
• Manage staff requests, reports, and needs related to life in the facility.
• Contribute to the creation and dissemination of informational materials and internal communications regarding Wellbeing and DE&I.
• Foster a welcoming living and working experience, reporting improvements and proposing operational solutions.

Requirements:

• Experience in operational or support roles in structured organizational settings (e.g., HR, operations, general services, reception, secretarial services).
• Ability to manage logistical and organizational activities (e.g., delivery of materials, set-ups, quality control, list or space management).
• Good knowledge of English, useful for interacting with international staff.
• Proficiency with Microsoft Office and familiarity with databases, lists, and basic digital tools.
• Ability to identify critical issues in living spaces and report them to the appropriate departments.
• Driving license (B) and willingness to travel within the company perimeter.

Soft skills

• Excellent interpersonal skills and a willingness to listen, with an empathetic approach to colleagues from diverse cultures and backgrounds.
• Proactivity and the ability to anticipate needs and critical issues related to life in the Staff Houses.
• Operational problem solving and effective management of daily activities.
• Precision, orderliness, and reliability in managing spaces and information.
• Confidentiality in managing employee requests and personal situations.
• Clear communication and constant collaboration with relevant departments (HR, Housekeeping, Maintenance).
• Positive attitude, service-mindedness, and a focus on staff well-being.
• Flexibility and the ability to adapt to seasonal needs and changing situations

Contractual Terms 

• Full-time contract under the National Collective Labor Agreement (CCNL) for the Tourism sector.
• Salary offer to be discussed during the selection process, based on professional background, market benchmarks, and company context. 

Benefits 

• Access to the company canteen, including on days off.
• Invitations to exclusive Castelfalfi staff events.
• Tailored training experiences based on the needs of the role and team.
• Discounts on dining, wellness, and sports activities within the resort and estate.
• Housing allowance solutions available, where applicable, for staff relocating from outside the area. 

Provided Equipment 

• Professional tools appropriate to the role. 

Work location: Castelfalfi (FI).

A legal right to work in Italy is required.

This selection is open to candidates of both genders, pursuant to Legislative Decree 198/2006 and applicable equal opportunity legislation, as well as to people of all ages and nationalities, in compliance with legal provisions.

Applications must be sent to careers@castelfalfi.com, accompanied by authorization for the processing of personal data pursuant to Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.