CASTELFALFI
is seeking applications for
Junior Butler
Located between Pisa, Florence, and Siena, Castelfalfi is an estate surrounded by nature, where a medieval village meets contemporary luxury hospitality.
The Castelfalfi project is expressed through three interconnected pillars, fully integrated into the landscape and culture of the region: exceptional hospitality, organic farming, and real estate development. At the heart of everything is a genuine focus on people, spaces, and the history of the place, making Castelfalfi a vibrant and welcoming community. Certified as a Great Place to Work®, Castelfalfi demonstrates every day its commitment to people’s well-being, creating an environment where authenticity, excellence, and mutual care coexist in harmony.
If you would like to become part of our team, we are currently looking for a Junior Butler.
Key Duties and Responsibilities
- Welcome guests upon arrival and escort them to their accommodation, remaining available throughout their stay.
- Anticipate and fulfil guest needs and requests, ensuring an exceptional and personalized experience.
- Prepare and arrange suites and villas according to established luxury hospitality standards.
- Escort guests from their suites or villas upon departure and assist with the check-out experience.
- Deliver in-room dining services in suites and villas, ensuring compliance with the highest service standards.
- Maintain effective communication with all operational departments to ensure suites and villas are consistently maintained to the highest standards of cleanliness and presentation.
- Ensure all guest deliveries are completed promptly and in accordance with service standards.
- Set up tables with flowers, decorative elements, and other amenities as required.
- Collaborate closely with the culinary team to ensure the timely delivery of food and beverage services.
- Handle guest feedback regarding their stay experience and support service recovery when necessary.
- Act as a liaison between guests and internal departments, ensuring seamless communication and coordination.
Required Skills and Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Minimum of 3 years’ experience in a similar role within a luxury or ultra-luxury hospitality environment.
- Fluent English language skills; an additional European language will be considered an advantage.
- Ability to manage multiple guest requests simultaneously while maintaining exceptional service standards.
- Strong Food & Beverage and Housekeeping service knowledge to ensure maximum guest comfort throughout the stay.
- Excellent attention to detail and a proactive attitude.
- Strong problem-solving skills and the ability to interact confidently with high-profile and discerning guests.
- High level of professionalism, integrity, discretion, and impeccable manners.
Employment Terms
- Full-time seasonal employment under the Italian Tourism Collective Labor Agreement (CCNL Turismo).
- Gross monthly salary starting from €1,700.00.
Benefits and Perks
- Access to the company canteen, including on days off.
- Participation in exclusive events reserved for Castelfalfi employees.
- Targeted training and professional development opportunities based on role and team needs.
- Discounts on dining, wellness services, and sports activities within the resort and estate.
- Housing allowance solutions, where applicable, for employees relocating from outside the local area.
Equipment Provided
- Professional equipment and tools appropriate to the responsibilities of the role.
- Uniforms and laundry service provided for operational staff.
Workplace
Location: Castelfalfi (Florence, Italy)
Candidates must have the legal right to work in Italy.
This recruitment process is open to candidates of all genders, pursuant to Legislative Decree 198/2006 and applicable equal opportunity legislation, as well as individuals of all ages and nationalities, in compliance with current legal provisions.
Applications should be sent to careers@castelfalfi.com, including authorization for the processing of personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.
